By Jean Niyitegeka

Ms. Sylvie Dusenge, a graduate of the African Centre of Excellence in Internet of Things (ACEIoT) with a specialisation in Wireless Sensor Networking, has developed a solution to enhance the convenience of public transportation. Her innovation enables users to electronically load their Tap & Go cards without relying on designated agents.

Tap & Go, a contactless smart card and mobile application system widely used in Kigali, allows commuters to pay bus fares electronically, eliminating the need for cash. Currently, card operations are managed by agents, which can lead to inefficiencies and challenges.

Ms Dusenge’s solution introduces an ATM-like machine that allows users to load credit directly onto their Tap & Go cards. The system also includes a mobile app that facilitates credit transfers between cards, offering greater flexibility and convenience.

This innovation addresses several key issues, including long queues of passengers waiting for service, instances of fraud where agents load less credit than provided, and human errors in the card-loading process.

“With this technology, users will receive a monthly email statement summarizing all transactions. This feature will help them better manage their transportation expenses,” Sylvie explained.

Once the project is finalized and ready for commercialization, Sylvie plans to collaborate with the Tap & Go company to install these ATM-like machines at various bus parks, ensuring passengers have easy access to the service.

“Partnering with the Tap & Go company, a leader in transportation payment solutions in Rwanda, would allow me to contribute to improving the public transport system in the country,” she added.

For more about ACEIoT visit https://aceiot.ur.ac.rw/